THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
When you register with South Austin Oral Surgery (SAOS), we receive, create and maintain information about your health, treatment, and payment for services. We will not use or disclose your information without your written authorization (permission) except as described in this notice.
HOW WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION
We may use and disclose your health information without your authorization for treatment, payment, and health care operation purposes. Examples include but are not limited to:
• Using or sharing your health information with other health care providers involved in your treatment or with a pharmacy that is filling your prescription.
• Using or sharing your health information with your health plan to obtain payment for services or using your health information to determine your eligibility for government benefits in a health plan.
• Using or sharing your health information to run our business, to evaluate provider performance, to educate health professionals, or for general administrative activities.
We may share your health information with our business associates who need the information to perform services on our behalf and agree to protect the privacy and security of your health information according to agency standards.
We may use or share your health information without your authorization as authorized by law for our patient directory, to family or friends involved in your care, or to a disaster relief agency for purposes of notifying your family or friends of your location and status in an emergency situation.
We may use and disclose your health information without your authorization to contact you for the following activities, as permitted by law and agency policy: providing appointment reminders; describing or recommending treatment alternatives; providing information about health-related benefits and services that may be of interest to you; or fundraising.
We may also use and disclose your health information without your authorization for the following purposes:
• For public health activities such as reporting diseases, injuries, births or deaths to a public health authority authorized to receive this information, or to report medical device issues to the FDA;
• To comply with workers compensation laws and similar programs;
• To alert appropriate authorities about victims of abuse, neglect, or domestic violence; if the agency reasonably believes you are a victim of abuse, neglect, or domestic violence we will make every effort to obtain your permission, however, in some cases we may be required or authorized to alert the authorities;
• For health oversight activities such as audits, investigations, and inspections of SAOS facilities;
• For research approved by an Institutional Review Board or privacy board; for preparing for research such as writing a research proposal; or for research on decedents information;
• To create or share de-identified or partially de-identified health information (limited data sets);
• For judicial and administrative proceedings such as responding to a subpoena or other lawful order;
• For law enforcement purposes such as identifying or locating a suspect or missing person;
• To coroners, medical examiners, or funeral directors as needed for their jobs;
• To organizations that handle organ, eye or tissue donation, procurement, or transplantation;
• To avert a serious threat to health or public safety;
• For specialized government functions such as military and veteran activities, national security and intelligence activities, and for other law enforcement custodial situations;
• For incidental disclosures such as when information is overheard in a waiting room despite reasonable steps to keep information confidential; and
• As otherwise required or permitted by local, state, or federal law.
Additional privacy protections under state or federal law apply to substance abuse information, mental health information, certain disease-related information, or genetic information. We will not use or share these types of information unless expressly authorized by law. We will not use or disclose genetic information for underwriting purposes.
We will always obtain your authorization to use or share your information for marketing purposes, to use or share your psychotherapy notes, if there is payment from a third party, or for any other disclosure not described in this notice or required by law. You have the right to cancel your authorization, except to the extent that we have taken action based on your authorization. You may cancel your authorization by writing to the privacy officer per below.
YOUR PRIVACY RIGHTS
Although your health record is the property of SAOS, you have the right to:
• Inspect and copy your health information, including lab reports, upon written request and subject to some exceptions. We may charge you a reasonable, cost-based fee for providing records as permitted by law.
• Receive confidential communications of your health information, such as requesting that we contact you at a certain address or phone number. You may be required to make the request in writing with a statement or explanation for the request.
• Request amendment of your health information in our records. All requests to amend health information must be made in writing and include a reason for the request.
• Request an accounting (a list) of certain disclosures of your health information that we make without your authorization. You have the right to receive one accounting free of charge in any twelve-month period.
• Request that we restrict how we use and disclose your health information for treatment, payment, and health care operations, or to your family and friends. We are not required to agree to your request, except when you request that we not disclose information to your health plan about services for which you paid with your own money in full.
• Obtain a paper copy of this notice upon request.
You may make any of the above requests in writing to SAOS. You can reach SAOS at (512) 692-7140 or by email at . To request copies of your records, please call (512) 692-7140.
OUR DUTIES
We are required to provide you with notice of our legal duties and our privacy practices with respect to your health information. We must maintain the privacy of information that identifies you and notify you in the event your health information is used or disclosed in a manner that compromises the privacy of your health information.
We are required to abide by the terms of this notice. We reserve the right to change the terms of this notice and to make the revised notice effective for all health information that we maintain. We will post revised notices on our public website at www.southaustinoralsurgery.net and have copies of the notice available for review at our facility. You may request a copy of the revised notice at the time of your next visit.
SMS PRIVACY POLICY
Our office will not initiate first contact through text messaging. You may opt-in for messaging by letting us know in or sending a text message to our office number first. No mobile information will be shared with third-party/affiliates for marketing/promotional purposes and this includes your text messaging originator opt-in data and consent and personal information.
SMS TERMS & CONDITIONS
Patients may communicate with “South Austin Oral Surgery, PLLC” through text messaging (SMS). The purpose of the of the messages are regarding care you will or have received at our office (this includes scheduling appointments, appointment reminders, follow-up care communications, other). Message frequency varies based on the number of appointments you have scheduled. You are responsible for any message and data rates that may apply from your provider. If you would like to to stop receiving messages, replay STOP to no longer receive messages from our office. If you would like help, text HELP and we will call you. Carriers are not liable for delayed or undeliverable messages. South Austin Oral Surgery does not participate in SMS campaigns. Please contact our office if you believe your received a spam text from our office.
COMPLAINTS
If you believe your privacy rights have been violated, you may file a complaint by contacting SAOS at:
South Austin Oral Surgery, Attn: Privacy Officer, 706B W. Ben White Blvd. #194, Austin, TX 78704.
Or by submitting a formal written complaint directly to the Department of Health and Humans Services (“HHS”) by using its Health Information Privacy Complaint Package. If you have questions regarding how to file a complaint with HHS you may contact the agency via email at or by visiting the HHS website at www.hhs.gov.
We will not retaliate against you for filing a complaint.